FAQ's

Do you have a rewards program?

For you home décor lovers out there, we have, every $300 spend, you will receive a 10% discount which is automatically applied at checkout.


Do you have a showroom?

Yes, we do! Our showroom is open for public viewing. However, as we endeavour to display as much products as possible, not all products featured on our website is on display.


Can I click and collect or pay over the phone and collect my order from your showroom?

All orders can be collected from our showroom. We will notify you once your order has been packed and ready for collection.


Can I purchase products from your showroom?

Yes, products, if in stock, can be purchased from our showroom. If not in stock, they can be prepaid and be collected once the products are in stock or delivered to your door. (This will incur delivery fee).


How much is cost of delivery?

Cost of delivery will differ for each order. Delivery is based on weight and customer location. This will be calculated at time of checkout.


How long does delivery take?

Generally, if stock is on hand and based on your location, please allow up to 3-7 business days.
Many factors can contribute to delayed delivery. We will advise if this is expected.

What if my order consists of several products?

We will endeavour to ship all products at the one time. If there is a delay in stock with some of your purchases, we will advise you at time of processing your order.


What is your return policy?

Unfortunately, we do not accept returns for change of mind.


What if my product is found to be faulty or damaged?

We urge you to check your order as soon as it is delivered. Claims will only be recognised within 24 hours of order being received.
If your product is found to be damaged or faulty, please contact us immediately at
sales@allurehomedecor.com.au.

What we require of you:
- Image of damaged/faulty product
- Invoice number
- A detailed description of fault/damage
- Please keep original packaging.

We hope to resolve this issue ASAP for you.